Home or Medical insurance, the paper work and documentation are nerve-wrecking exercises, not just for people soliciting insurance policies, but also for insurance companies that prepare these policies. An insurance executive based in Philadelphia, spent six to seven hours at an average preparing documents for the company, leaving very little time for him to sell policies, for which the company actually hired him in the first place.
Another executive based in Milwaukee had to stay back two hours to complete the motor insurance documents of his clients. It was frustrating he said, to find everyone leaving the office when it closed, but he had little choice and had to stay back for completing the documents. Many executives work over-time to complete the documentary obligations, leaving them little time to spend on other important issues.
The Health Insurance documentation requires a lot of effort running into several pages, so also the auto insurance, business insurance, home insurance, and life insurance. The insurance claim documents mainly consists of checklists, crash reports, diagrams, forms, general reference notes, legal references, letters, maps, medical references and policy forms etc.
Many insurance companies now use online typing services; they hire offshore companies on the internet to provide documentation related to insurance claims. The insurance company executives use a digital voice recorder and record the dictations into them and through a USB cable transfer the recording to a computer, and through the email send the voice file to the off shore vendor for documenting the narrations. Some use the microphone on the computer for recording the dictations, instead of using a portable voice recorder.
This saves them valuable time from typing the documents themselves, besides saving them costs. The offshore companies most of which that are located in India provide the service at one third of the costs, because of the difference in time zones the insurance executives send the dictations to their Indian counterparts in the evening, just before closing time and the following morning the documents arrive into their email. The company executives are relieved now, no one stays back anymore to complete the insurance documentation, its all sent offshore.
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